Refund & Return Policy

At PrimeTech DPT, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund & Return Policy outlines the terms and conditions under which refunds may be issued.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new purchases. If you are not satisfied with our services, you may request a refund within 30 days from the date of purchase.

  • Refund requests must be submitted within the 30-day period
  • Approved refunds will be processed within 3–5 business days
  • Refunds will be issued via the original payment method or bank transfer

2. Non-Delivery of Service

If you do not receive your purchased service due to technical issues such as email delivery failure or server-related problems:

  • You must contact our support team immediately
  • Claims must be submitted in writing within 30 days of the expected delivery date
  • Failure to report within this timeframe will result in the service being considered successfully delivered

3. Service Issues & Technical Errors

We ensure all services are thoroughly tested before delivery. However, in rare cases, technical issues may occur.

  • Customers must report issues to our Technical Support Team
  • We reserve the right to investigate and resolve the issue within 72 hours
  • Temporary access to your system or server may be required

If:

  • The issue is verified, and
  • We are unable to resolve it within 72 hours

Then:

  • A full refund will be issued, or
  • A replacement service of equal value will be provided (based on customer preference)

4. Customer Responsibilities

To ensure timely resolution:

  • Customers must provide accurate and complete information regarding the issue
  • Required access must be granted to our technical team (if applicable)

Failure to cooperate may:

  • Delay resolution
  • Result in ineligibility for a refund

5. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Requests made after the 30-day period
  • Issues caused by third-party services or platforms
  • Failure to provide required access or necessary information
  • Change of mind after successful delivery of service

6. Refund Processing

  • Refunds are processed within 3–5 business days after approval
  • The time for funds to reflect in your account may vary depending on your bank or payment provider

7. Contact Us

If you have any questions or need assistance with a refund request, please contact us:

PrimeTech DPT Support Team
📧 Email: contact@primetechdpt.com
📞 Phone: +1 (445) 295-3122
🌐 Address: 604 HUMMINGBIRD LANE BENSALEM, PA 19020